Last Updated: November 21, 2023

Privacy Policy

At Lystyd, we respect your privacy and are committed to protecting it. We understand that our guests have concerns about their personal information, and we want to assure you that we take all necessary steps to ensure its security and confidentiality.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, book a reservation, or interact with us in any other way. Please read this policy carefully to understand how we handle your data.

What Personal Information Do We Collect About You?

We may collect various types of personal information about you during the reservation process, including:

  • Contact information (name, email address, phone number)
  • Payment information (credit card details, expiration date, billing address)
  • Reservation information (dates of stay, room type, number of guests)
  • Demographic information (age, language preference)
  • Travel companion(s) information (name, relationship)
  • Any additional information you choose to provide to us
  • We also collect certain technical information, such as IP addresses, browser types, and device types, to improve our website functionality and user experience.

How We Use Your Personal Information

We use your personal information to manage your reservation, communicate with you regarding your stay, and enhance your overall experience at our property. Specifically, we may use your personal information for the following purposes:

  • To confirm your reservation and send you important updates about your stay
  • To process payments and verify your identity
  • To respond to your requests, comments, and feedback
  • To improve our services and amenities based on your preferences and interests
  • To comply with legal obligations and prevent fraud

When We Use Personal Information About You

We may use your personal information when:

  • You book a reservation directly with us or through a third-party booking platform
  • You contact us via email, phone, or social media
  • You participate in surveys or promotions
  • You request information or services from us
  • We need to comply with applicable laws or regulations

How We Share Your Personal Information

We may share your personal information with select third parties to facilitate your reservation, improve our services, or comply with legal requirements. These parties include:

  • Booking platforms and travel agencies
  • Service providers (e.g., cleaning, maintenance, repairs)
  • Financial institutions processing payments
  • Government authorities or law enforcement agencies (as required by law)
  • Business partners offering complimentary services or products
  • We require these third parties to adhere to strict data protection standards and only use your personal information for the purpose specified in our agreement with them.

Cookies and Other Tracking Mechanisms

Our website uses cookies and other tracking mechanisms to track your browsing behavior and preferences. A cookie is a small text file that is stored on your computer or mobile device when you visit our website. We use cookies to remember your preferences, improve our website’s performance, and tailor our advertising efforts. You can refuse to accept cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our website.

Children's Privacy

Our website and rental properties are not directed to children under the age of 18. We do not intentionally collect personal information from children. If you believe that we have collected personal information from a child, please contact us immediately so that we can remove the information.

Links to Other Websites

Our website may contain links to other websites that are not owned or controlled by us. These links are provided for your convenience and do not constitute an endorsement by us of the contents of those websites. We are not responsible for the privacy practices employed by those websites. It is important to review the privacy policies of any website that you visit before providing personal information.

Data Security

We take reasonable precautions to protect your personal information from loss, misuse, or unauthorized access. When you submit sensitive information via our website, we encrypt that information using Secure Socket Layer (SSL) technology. Additionally, we restrict access to personal information to those employees, agents, and contractors who need to know that information to perform their jobs.

However, no Internet transmission is ever completely secure or error-free. Therefore, we cannot guarantee that your personal information will never be accessed, used, or disclosed in a manner that is inconsistent with this privacy policy.

Phishing

We take phishing seriously, and we want to assure you that we do not engage in such activities. We will never ask you to provide sensitive information such as passwords, credit card numbers, or social security numbers via email or text message. If you receive an email or text message that appears to be from us and asks you to provide sensitive information, please do not respond. Instead, contact us directly using a phone number or email address you know is legitimate.

Data Retention

We retain personal information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws and regulations. When your rental period ends, we will delete or dispose of your personal information in accordance with our data retention policies and procedures.

Your Rights and Choices

You have several rights and choices regarding your personal information. You can request access to, correct, update, or delete your personal information at any time. You can also object to certain processing of your personal information, such as direct marketing. Additionally, if you have concerns about our handling of your personal information, you can file a complaint with our Data Protection Officer.

Changes to this Policy

This privacy policy may change over time, and we encourage you to review it frequently. Any changes to this policy will be effective immediately upon posting unless otherwise noted. Your continued use of our services after any changes to this policy constitutes your acceptance of those changes.